Hopson has always regarded customer needs as our service goal and continues to upgrade our products, services and community value.  In the March promotion, Hopson will once again offer comprehensive upgrades to provide consumers with additional satisfaction in living:

-         launch the “Star Grade Service Pledges Campaign” to provide customers with even more intimate services;

-         launch the “Satisfaction Upgrade for New Products” to provide customers with brand new upgraded products;

-         activate the “Satisfaction Upgrade Experiencing Activities” to impress customers.

Star Graded Sales and Services Commitment: Purchase with good faith and integrity

One “unified”: sales staff must have a unified image and wear uniforms for work and bear unified work cards.

Two “all the time”: to welcome customers with a smile all the time; and to carry paper and pen along with them all the time

Three “actively”: to deal with customers actively, to introduce information about the properties actively and to call on customers actively

Four “never” code: never say “I don’t know” to customers; never neglect customers; never argue with customers and never accept red packets from customers.

Five “rapidly”: to sign contract rapidly; to apply for mortgage rapidly; to receive payment rapidly; to apply for certificates rapidly and to deliver properties to customers rapidly

Star Graded Property Services Commitment: living at ease with high satisfaction first

One “number” in place: each community advertises one telephone number for providing unified community services, sets up a phone recording system and arrange one person to be on duty, so as to ensure that customers can get various kinds of community property services as required by only dialing one number

24-hours service: each community announces a 24-hour on duty telephone number and ensures that a security guard is on duty. Apartment community arranges lobby managers to be on duty on a 24-hour basis and formulates contingency plans for any emergency

Three “unified”: to wear unified work clothes for identification; to adopt a unified flow of service procedures and ask customers to sign for a one-stop service feedback form, and to set a unified pricing standard and produce written expense bills to customers

Four actions: to greet customers; to give a hand when they need help; to visit a customer’s house when problems arise and to move back one step when rated

100% civilized conduct and courtesy: be 100% civilized; be 100% respectful to owners; be 100% reasonable and comply with the law

Star Graded Maintenance Service Commitment: To provide efficient and intimate services

One certificate: maintenance staff must bear a “working pass for the maintenance team” when providing service at a customer’s house

Two bills of documents: to deliver the unified “work maintenance pricing standard list” and provide the unified “one-stop service record sheet”, to ask customers to sign for their opinions after finishing maintenance work

Three in place: tools and materials are in place before maintenance; maintenance staff arrive on time as agreed; complete cleaning up of the site after maintenance

Four refuse politely: to refuse politely the offer of a drink from customers; to refuse politely the offer of cigarettes from customers; to refuse politely the offer of food from customers, to refuse politely the offer of gifts from customers.

Five one: to hand over one service card; to wear one pair of shoe covers; to prepare one cushion cloth; to bring one duster cloth; to establish one copy of maintenance file for each house